Step 2: Refund in the form of Store Credit. Step 3: Employee ensures the customer gets the solution that best fits their technology need. Although not customer facing in our policy language, we will accept unopened returns outside of the return window, as long as the SKU is still carried and sold by Best Buy within our current assortment.
This option is available to customers with and without a proof of purchase. Refunds must be given in the form of store credit instead of the original payment. That is an entirely reasonable policy, and we even agree with the part about why returns without a receipt should be in store credit only. Restrictive return policies come into existence when people abuse more lax ones.
Seriously folks, reconsider ever buying anything from this crap store. I sure as heck will not buy anything from this place again. Walmart sells the same stuff and there is no hassle there. What a scam store. The salesman sold him the wrong one. It did not fit!! Disgusted, we bought a different case from someone else. We tried to return the case for a refund because it is clearly defective and were told we were 9 days past their return time..
The salesman even had the balls to offer to throw it away for us, but we would have to pay another fee!!! Bought DVD player, not 60 days later it was half price. Would not. Could not get car charger, don't make one for their own brand. Dont waste your money at any best buy. It seemed to be fine untill I got home and tried making a Apple IS which I did and it vanished the same day. I took the phone back on day 7. They called Apple and talked me into going back home to make a new one.
Still no go so I went back to get a complete refund besides restock fee or what ever it was. They refused and called sucurity saying I was causeing problems. Ya I wasent taking no for an anwser because I just went trough it the week before. So now Im stuck with a broken phone. Also a contract from apple that dont applie to no one else that I know that has a apple phone.
So what am I suspose to do pay on a phone that doesent work and agree to a policy that no one else in America has to obide buy. Thats discrimination and Ive tried 20 times to get it fixed by Apple with no success at all.
Does anyone have any info how I can get these screw bag kids back that works for the little Best Buy that screwed me. I dont want it on my Credit. I cant even get a malware scan done on this phone.
I cant download any security or any VPNs to keep me safe. Sprint pcs is not the contract I agreed to nor Sprint Sectrum. I will never buy from best buy again, I am very disgusted to say the least I have bought a Dell desk top computer and got it home and turned it on and it would even stay turned on so I returned it and exchanged it for another Dell computer and got it home and the sound is very bad making very loud weird noises and I'm very disgusted.
I paid 1, for this computer and I will be getting my money back tomm and going else where. I purchased a 49' in Sony TV. I'm beyond the day return policy. I purchased two tv's in August. On this particular t v.
Now the volume is doing the same. This TV is just sad. It just started showing problems. I stuck with junk. Mainly because I here of their return policy. Will not buy another electrical device from there. Wouldn't recommend Best Buy either. You did not return enough money! Please return!! Brenda Martin. I wanted to know if my friend bought me a laptop on his credit card and it was something that he wanted me to have and not what I wanted which was a lot cheaper, can I exchange it for the white one and can I get the rest of that balance in cash or does best buy not do that?
Do they really put the rest back on his card even if he has missed placed it. I was in the Elyria, Ohio best buy store today, and it was a pleasant experience, however, I may come in for a refund. I would like to know what the store policy is to provide me with a full refund? I concur -Best Buy is a scam.
I purchased a TV in July and they finally delivered it on September 2nd. I went to get my matching price but they told me that they could not give it to me since they go by the purchase date.
So I spent a month plus without a TV that I purchased and they told me that they could not do that as the TV was purchased in July but not installed until September 2, Christina the rudest customer service person in the world waited on me again at the Woodbridge store. The first time I went around and got what I needed. She is a ho from the word go.
Don't buy at Best Buy. They are shady and crooked. This "quote manager" told me that I had to leave the store because I said it was BS. She is a total fraud as a human being- stay away from the Woodbridge store. I will never buy another product from Best Buy. Bought a new 55" TV for my mother for her birthday. Waited until her birthday to give it to her and then it took a little while to get to her house and install it.
Took the TV out of the box brand new, hooked everything up, turned it on and there was a line running across the screen that looked like the interior glass was cracked no damage to the exterior of the screen. Returned to Best Buy and because it was outside of the return period they were zero help and completely rude at the same time. The TV was still in the wrapping with the stickers on it, obviously never used. Samsung, the manufacturer claims to not cover damage and said that was Best Buys responsibility.
We all need to boycott Best Buy!. If you've made too many returns in their minds at ANY store You could walk up and without any prior warning, they will deny you the refund!!! Then ban your returns for days!! Don't risk losing potentially thousands of dollars by shopping at Best Buy they have gone back to their early days! Costco or FRYS. Apparently if you've made too many returns for their taste at ANY store Article Below for more info.
Personally ill never step foot in Best Buy again Don't risk loosing potentially thousands of dollars by shopping at Best Buy! Bought a Epson Home Cinema, did not use it, thought you had days to return it, as other reputable stores have, but NO.
Tried to return it, was even on their Best Buy Card, because you only had 15 days to return it, they would not give a refund. Only two people that opened the box was the employee who sold it and the one who checked to make sure everything was there only to say I could not return it. The employee who sold it did not say to return it in 15 days, you have to read all of your receipt. Have spent many dollars at Best Buy only to find this will not happen again.
I bought a Nest Thermostat on Black Friday Having a busy schedule, I have not gotten around to installing until now. Box is sealed new, but I would like to exchange and pay difference for Ecobee 4, since the Nest was discounted for Black Friday. I have the packing slip, but it has obviously been more than 45 days I'm Elite Plus.
Brand new sealed item, will they go for it? There was a 10 day interval before the microwave was installed waiting for wall tile to be installed. Stored microwave in my living room in the unopened original box. Once installed it was noticed that the door did not close properly and interior light would not go off.
Reported problem to Best Buy and asked for an in-store exchange. Was flatly refused and told my 5 days for an exchange was expired and Best Buy would do nothing and could offer no assistance. Best Buy was useless; after giving up on Best Buy I went to GE and after 2 weeks of calls and emails on their web site I was finally able to get a service manager out to my home and he agreed the the unit would have to be replaced and he would handle it and he did. I will stay a loyal customer of GE but will have nothing more to do with Best Buy.
They are worthless and I can see why they are closing stores. And Mrs. They told me that there was nothing they can do since it was past 15 days! I would have never bought from them if I knew about this ridiculously short return period!!! If you would be interested, I would be willing to trade products with you!
Regards, Mr. We have spent several thousand dollars over the years at Best Buy. They have been great thus far. We last purchased a LG TV for The salesperson was confident that it would work and would be easy us to hook up.
It will not work on the LG TV. When my husband tried to return it they said NO, but offered to send out a technician for small fee. My husband tried to explain to the young man behind the curtain They found the purchase but then said because we missed the 7 day window, we are out of luck. So it is now 3 months later with my paper weight still in the box, should I cut my losses?? I would appreciate any advice. Ordered graphics card and hdmi to dvi cable, both part of the same order.
Graphics card arrived on time but the cable was never processed until the day it was suppose to be here. June 14th turns into July 5th. Best Buy is living in 19th century world, with there 14 day return policy. Any cel phone or device is NOT returnable after 14 days even on an exchange bases. Best Buy employees are rude. I will never shop there again.
Dont buy from best buy!!! Beware they will give u a 3 return limit on any item and then tell u to call a number to get the limit lifted but its a total false process. They r a fraud as muchas there items are garbage!!! Beware and spread the word 3 item return limit and will never be cleared one that limit is reached! Pre-ordered the Nintendo Switch 2 months before release. Arrived DOA, refused to power on what-so-ever. After several troubleshooting attempts, I contacted Best Buy's customer service over the phone.
I let them know what happened, and the representitive told me he could send a replacement and that the ship by date was not guaranteed. I would also need to return the defective Switch back to BestBuy locally or use the provided shipping label. Six days later my new Switch arrives at my door.
I return the defective Switch back to my local B. They hand me a piece of paper and a receipt and say everything's taken care of. I get to my car, read the receipt, "Refund Issued. Best Buy turned a terrible situation into a great one! I recently bought a HP laptop and it had problems within a week of buying it, so I wanted to exchange for the same exact computer just one that worked rig ht. They instead told me I would have to be refunded my money bak and buy the the same computer off of the shelf, which wouldnt have been too big of a deal a pain in the ass but ok whatever until I went to buy it and they said it was no longer on sale for the same price it was when I bought it so I had to pay 30 dollars more for the same computer because the one I bought the first time didnt work right so lets get this straight because their computer broke in only a week I had to pay 30 dollars more in store plus 10 mpr dollars in gas to drive the damn thing back to the store so in all I was cost 40 dollars for the same computer because the peice of crap didnt work instead of just being able to excgange it for one that works.
Thanks alot last thing I buy from best buy. Hi yes I return a extra madden 17 how long will it take to get my money back. I have had the worst experience over the last month with them. Their computer system automatically changed my address that I wanted to item shipped to to an old address I haven't lived at in 10 years. I noticed this before it was delivered and contacted their customer service.
They then shipped out a new item to me and I received it the next day. I did not like the product upon receipt of it and attempted to return in store the following day. The store refused to provide me with anything other than store credit as in their system it showed that the item was delivered to me twice.
I told them that it was best Buys error however I was told I would have to mail the item in to get my full refund in the manner I paid for it.
I contacted Best Buy online customer service 3x before I was able to get a pre paid slip to mail in the item. They received the item 2 weeks ago and I have yet to receive my refund that should have been issued within 3 to 5 business days. They were basically processing the refund for the first item I NEVER received instead of the second one shipped out that I did indeed receive.
I called them and explained once again for the 4th time and they stated they would correct it and refund me the correct amount. Now 1 week later I have yet to receive anything.
Contacted them again today and was told there was a "delay" in the process and someone would contact me about it. Easy peasy. I can't wait for the day I either see or read that Best Buy is going out of business.
They are by far the most greedy and desperate company that exists. This all comes from the top "management" team. Before they fall they will take as much money as possible for themselves whilst starting the layoff and store closures. What they make their employees do and how they treat customers is disgusting. If they stopped being overstaffed with the majority standing around doing nothing, perhaps they can better serve customers with sales and returns. Two days before the shipment I got an e-mail that the shipment will be delayed by almost a month.
Early December I got a notification saying the lens will arrive on December 7th. I stayed home to accept the delivery. I got a notification in the afternoon that the lens was delivered, so I went checking.
Nothing was at my door. I immediately contacted BB and they started an investigation. Since December 7th I have called BB every Monday and every Monday they told me the refund will hit my account in 3 to 5 business day. February 6th was my last called when they told me apparently FedEx claims it was delivered so they would deny any refund and I should take up the dispute with the finance company Citi Bank.
I did file a dispute bu the moral of the story is do not buy online for BB. As of now, I purchased the same lens from another vendor but still out until the Bank provides a resolution. My fear is, I have no proof the lens was never delivered they also have no proof I received it. Store Manger :Chris fat black man I bought an s7 edge, they offer to buy back my verizon note 5 for My wife got a fitbit blaze as a very nice teacher's gift no gift receipt.
Unfortunately, it isn't the right size and we simply want to trade-in for a different size. Will Best Buy allow a direct exchange if the item is the same price? On Jan 18th I went back to Best Buy with these items and very politely requested a store credit for all the items explaining that I would like to buy from Best Buy an All in One Computer instead.
The Customer service guy issued a credit only for the monitor because we realized at that moment that we could use the mouse and the key board with the new All in One that we were going to buy from Best Buy. Since this All in One included a mouse and a key board with it we requested the customer service for a store credit or adjust with our purchase of All in One for the previously bought mouse, keyboard, and the HDMI cable since we were not going to have any use for them with our new All in One.
I was in a shock about the terrible customer service. I walked out without buying an All in One from them. Also, I promised myself never to buy anything from them again. I had a question about best buy returns without a receipt. Many stores ha e the policy you can only do 3 a year or every few months.
Does this apply to best buy also? So yes, it is in Best Buy's return policy. To the complaint I saw about returning "broken" honor 8 and S 7 edge. If you broke the product, it's clearly stated in the return policy they don't have to accept a return on an item that you broke.
I have bought and returned many drones from Best Buy. I'll buy them do a review and return to try next model and they have never given me any hassle or prob with any return. I went to state college best buy Mobile to return my galaxy tab 2 tablet with receipt within the 14 day alloted time frame. I am frequent customer and just bought s7 edge cash there few days earlier. Showed him my broken honor 8 and s7 edge that I broke and bought from them. So he took it upon his self to charge me He said " not even negotiable with my luck" I said no repeatedly.
No no no would not listen to me. Hey I spent over on phones from them it's my money and if breaks I'll buy a new one. Finally after going out of my comfort level and saying I want my money no insurance he then says I need to buy stuff from himy so he doesn't give me cash. He basically made me buy When I went over the Wow I said u took my donation off then adjusted receipt again to make gear 2 watch and controller with 5 dollar Jude donation to equal the Straight up gangster sh.
Hate to judge all by this thug manager but that is my return experience and no he was not that good of sales he jacked me for my shitaste. I have all 3 receipts he changed and took to another best buy they got me all his info. I'll be contacting corporate today. I best get a valid copy of Windows 10 for this Cyberpower I ordered at bestbuy. This is illegal and unacceptable.
Wow I hear a bunch of whining. I read every single response on here. People sure hate to take responsibility. Return policy clearly stated in store. If you make a large purchase don't you think you should research that? Guy on here itchin about a microwave he purchased 4 months earlier. Best buy has always been great about returns. Returned plenty of things never asked a single question. Bunch of Idiots going to spend 2g's on Ipads don't read return policy.
Return policy and help with returning things has always been a plus for me. As in all cases there are always two sides to every story. People who are banned from returning stuff is done because they do it ALL the time. I always filter these reviews because of the entitlement that is implied by anyone who was refused. Costco and Best Buy work with a customer as well as Business out there. Unless you are THAT guy.
Best Buy is now borderline a scammer! Well, all is a lie. The stores nevet post anything about its policy of strapping customers with single transaction returns, i. They processed each item as a return and then count it as one returns. I bought several iPads for my extended families along with some accessories.
When I bought, I asked if I would have issues returning these gift items, the sale person said no worry as long as I bring them back unopened and with receipts, they will be refunded. Again, another lie. When I brought back 1 ipad yesterday, it processed the refund and then told me that it banned me from returning anything else in the future! That means if the iPads I bought for my family members do not work out, I would have to "eat" them as Best Buy won't take them back even with receipts and within the return deadline.
I was naive so I tried to call the number but no one answered. After holding the phone line for 2 hours each time, I gave up trying to call their corporate number! I then tried to call the TRE the retail equation- the 3rd party that collected returns data for Best Buy.
This one is another scam! It says it would email me the form to dispute Best Buy's decision and also would send me my "report of returns activities". It never sent me any emails despite promising me twice on the phone!!!
At this time, it is not possible to deal with Best Buy itself. According to Maryland law, returns policy must be posted or the retailer must take back the merchandise. Best Buy never disclosed its policy of trapping customers with a refusal to accept returns!
This store chain had lost a lot of customers on its bad policies of refunds and exchanges! I pray that it will be bankrupt and out of business soon! But before that, I hope the law will give it substantial fines for violating consumer protection laws!! Needless to say, Best Buy broke all these laws blatantly!! I bought a 64" Samsung TV on Novemeber 25th and we just took it out of the box on December 10th, A day after, we realized there is a line on the screen so we went back to the store on Dec 13th and the manager told us that it is a cosmetic damage and could not exchange the tv because it was out of the 3 day window.
Besides that, the employees at the counter laid the tv on the back counter and scratched the frame of the tv. The manager in dutie sweared his employees could not do it and blamed it on us.
I called again to speak to the store manager and she stated that she has to stick to what the manager in dutie had said, No exchanges. I just cannot believe we now have 2 scratches and be blamed for it. I asked for the manager to view the camara and she said they do not have cameras by the customer service desk, unbelievably.
We have been loyal customers of BesttBuy, and very disappointed at their stupid return policy and now blamed for another scratch. Any suggestions? Costco is hands down the best to their customers. All the rest bb, Walmart, target ect Have crappy return policies and employees that aren't happy and don't care to help you! I bought some batterys for a 3dr solo drone on bestbuy. So i ordered 4 seperately.
I received them and the drone loss gps and crashed. I brought the drone and all the batterys back. None of the batterys were opened yet. Bestbuy processed all the returns separately. All new batterys in the sealed boxes with the reciepts.
Saod no more returns for a year because i made too many return for tge year. Tgey sent ne to a erd party. That 3rd party sebt a report. In the last year i returned 2 other items. But due to bestbuy processing each battery and the drone separately it now showed a total of 7. Now i own 2 batterys for a drone that malfunctioned and was returned. They returned everything except the batterys. And i cant return anything for a year. To elite status. Whats going on with that. You say no returns for a year thenupgade my acct to elite.
Which means i can return for 30 days instead of But at the same time says no returns for a year. I can make no sense of this. Will someone tell me how one can know whether an item in a box works without opening the box,anyone.
Best Buys no returns on a opened boxed item makes no since. I keep all my best buy receipts together in an envelope safe- even though they don't need the receipt because I always give my email when paying they can look it up. Everybody is cracking down with taking back items without receipts, or they only allow days for returns. I get anything I need from Best Buy just so I can don't have to worry about my stuff breaking on the 16th day-- I pay the couple dollars for tyhe 2 year- if I need it- I use it- If I don't I don't but either way it absolutely has saved me a lot of money already from just buying the warrantys.
If they stop the 2 year replacement program I will have no reason to shop there anymore. I got home and the next day noticed it wasnt listing yet on my apple profile MySupportProfile however, was logged in under AppleId. So, I called Apple. Turned out -it was still logged in to another persons AppleID account. This thing was in Shrink Wrap the whole bit. Not Open Box. Brand New. Apple told me to high tale it back to BBY and get my money back.
I took the printout showing it was connected to someone elses AppleId thus I would not be able to officially own this computer or have it serviced under AppleCare. I wont be repeat Buiss for any reason at BBY. I know what the return policy, since Best Buy changed to Citibank you can not return more than 3 times even if you have a valid receipt.
Some company that Best Buy has subcontracted has blocked my returns because you can only have 3 returns within a 12 month time frame even though I have a valid receipt. A manager should be able to override that feature once they verify you have a valid receipt. I will not be shopping there until they change that ridiculous policy. I have been a customer of Best Buy for over 15 years and never had a problem with returns.
Yes you can return something s past the date of return. All the people writing in saying you cant are wrong. About every best buy. Perhaps your best buy wont. Which of course is most important to you. I just returned a TV and its service plan. I bought the TV back in November Here in August my local best buy took both back for a full refund. Price at sale was My case may be unique to others but i showed the Magnolia Team respect anx patience.
As just people trying to do their best they did the same. So no its not in stone that you cant return after normal return dates just wise to pay attention go their policy. I do not understand why I read so many negative reviews and complaints about the return policy. It is posted everywhere in the store.
It is posted at every checkout desk it is also posted on the website. Before blaming. The associates and the company you should probably do your research. I have been a customer for over 20 years. Also you all should understand that they don't manufacture the products they sell. You should take a look at those name brands that you're looking to buy. There is such thing that good brands have problems. What world do we live in?
A perfect one? Just because a product has good reviews doesn't mean that they will stay perfect and they do have thos plans for a reason. If you have anyone to blame it's yourself. I bought a TV a few months ago, I lost the receipt but the manager recognize the TV as theirs, but would not give me a refund. I bought one time a HP printer in Albuquerque at Best Buy, the on off button broke down so I returned, but the geek guy who took care of my problem smashed the printer against the counter first then he sent it t HP, anyway I complained to the supervisor but he didn't listen to me.
The environment at Best Buy is very toxic and many employees are very unhappy. I have no idea what this fuss is all about. I bought an ipad with a glass screen protector that was put on at the store. Not only was I given a hassle free return, I was even refunded the cost of the screen protector even though it is not use able again.
Best buy has the absolute best customer service. I can't believe how entitled so many people act in this board. It is YOUR responsibility to find out the return policy before you purchase from a retailer. Their policy is plastered all over the website, on the walls inside the store and on the receipt. They are very clear that the window is 15 days. All these entitled people who think their circumstance is so special that Best Buy should give them extra time is sickening to read.
Did you pay with a debit card? Then you will receive your refund via debit card. I can't believe there are people on this board that actually think Best Buy should equate that to cash. A debit card is not cash! With the returned item, bring with you your packing slip or the receipt, the credit card used for the purchase, and a valid photo ID. You can get it by logging in to your Best Buy account and locating your order. Once you have it, print it out, put it on the package, and take the parcel to an authorized UPS location.
The period needed for your request to be processed and for you to get a refund depends on whether the product has already been shipped or not. Once you return the item you purchased, you can either replace it with the same product or ask for your money back. In case of refunds, Best Buy promises that the money is reimbursed to the original method of payment whenever possible.
Refunds must be processed to checks in following situations:. If you order something online and return it by mail, your return is usually processed within 7—15 business days. When your returned product clears for a refund, you can expect the money to show up in your account within seven days, although this depends on the bank. When you make a purchase with a gift card, all refunds are credited back to that gift card, unless you no longer have it.
If you place an order online and cancel it before the item is shipped, Best Buy will remove the authorization from your credit card, and the money will show up in your account after several days, depending on your financial institution:. Best Buy will generally honor your replacement or refund requests if you do everything according to their policies.
In some cases, complications may arise, and a full refund might not be possible:. Getting lost in Best Buy refund and return policies is not fun for anyone. Why would you waste your time when you can let DoNotPay provide help and cut down on wasted energy? Get your money back from Best Buy or other merchants with the help of the world's first robot lawyer. Once you log in, follow these simple and user-friendly instructions to claim back your coins:.
All you need to do now is sit back, relax and wait for your money to show up on your bank statement. Don't you just hate it when you buy a product or service and realize it's not to your liking?
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